LUMEN ANGELS LLC
Last Updated: May 26, 2026
LUMEN ANGELS LLC (“LUMEN ANGELS,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy (“Policy”) explains how we collect, use, disclose, process, retain, and safeguard personal information when you access or use https://lumenangels.com, our online store, digital services, customer support channels, marketing communications, and related services (collectively, the “Services”).
By using the Services, creating an account, placing an order, subscribing to communications, or otherwise interacting with LUMEN ANGELS, you acknowledge the practices described in this Policy.
This Policy should be read together with our:
- Terms & Conditions
- Cookie Policy
- Shipping & Billing Policy
- Returns & Exchanges Policy
- Accessibility Statement
- California Disclosures & Privacy Rights Notice
1. INFORMATION WE COLLECT
We may collect personal information directly from you, automatically through your interaction with our Services, and from third-party service providers.
Information You Provide Directly
This may include:
- Identity & Contact Information
- Full name
- Email address
- Telephone number
- Billing address
- Shipping address
- Transaction Information
- Order details
- Purchased products
- Order history
- Transaction timestamps
- Payment-related metadata
Note: LUMEN ANGELS does not directly store full payment card numbers. Payment processing is handled by authorized third-party payment processors.
Account Information
If you create an account, we may collect:
- Login credentials
- Account preferences
- Saved addresses
- Purchase history
- Account activity
- Customer Support Communications
If you contact us, we may collect:
- Email correspondence
- Support inquiries
- Order issue details
- Photographs or documentation you voluntarily provide
- Claim-related communications
- Marketing Information
If you subscribe to promotional communications, we may collect:
- Email address
- Subscription preferences
- Campaign interaction behavior
- Engagement metrics
2. INFORMATION COLLECTED AUTOMATICALLY
When you interact with the Services, we may automatically collect technical and usage information.
This may include:
- IP address
- Browser type
- Operating system
- Device identifiers
- Network information
- Referring URLs
- Pages visited
- Session duration
- Browsing behavior
- Click interactions
- Cart activity
- Abandoned checkout interactions
- Product views
- Advertising interaction data
- Approximate geolocation derived from IP address
This information may be collected using:
- Cookies
- Web beacons
- Pixels
- Analytics tools
- SDKs
- Session technologies
- Similar tracking technologies
3. INFORMATION FROM THIRD PARTIES
We may receive information from third-party partners, platforms, and service providers, including:
Ecommerce & Commerce Platforms
Such as: Shopify
Including transaction, order, and customer interaction data.
Payment Providers
Such as:
- Stripe
- Shopify Payments
- Shop Pay
- Apple Pay
- Google Pay
- Other payment processors
- Shipping & Fulfillment Providers
Including:
- Shipping carriers
- Shipping service integrations
- Package Protection Providers
Including:
- Route Protection
Where selected at checkout.
Marketing & Communication Providers
Including:
- Omnisend
For email marketing automation, campaign engagement tracking, abandoned cart communications, and related messaging services.
Analytics & Advertising Providers
Including:
- Google Analytics
- Meta / Meta Pixel
- Shopify analytics
- Advertising platforms
- Remarketing tools
4. HOW WE USE YOUR INFORMATION
We may use personal information for legitimate business purposes, including to:
- Order Fulfillment
- Process transactions
- Confirm orders
- Fulfill shipments
- Coordinate deliveries
- Provide shipping updates
- Customer Service
- Respond to inquiries
- Process claims
- Manage returns/exchanges
- Resolve disputes
- Fraud Prevention & Security
- Detect suspicious transactions
- Verify payment information
- Investigate fraud
- Reduce chargeback abuse
- Secure our Services
- Marketing & Communications
- Send promotional emails
- Deliver brand communications
- Personalize marketing
- Manage subscriptions
- Conduct remarketing campaigns
- Analytics & Optimization
- Understand site usage
- Improve functionality
- Optimize customer experience
- Evaluate performance
- Troubleshoot technical issues
- Legal & Compliance
- Comply with legal obligations
- Enforce policies
- Resolve disputes
- Protect rights and property
- Investigate misuse
5. COOKIES & TRACKING TECHNOLOGIES
We use cookies and similar technologies for operational, analytical, advertising, and personalization purposes.
These may include:
Essential Cookies
Required for:
- Shopping cart functionality
- Checkout operations
- Account authentication
- Site security
- Fraud prevention
- Performance & Analytics Cookies
Used to:
- Measure site traffic
- Analyze customer interactions
- Improve usability
- Diagnose performance issues
- Advertising & Remarketing Technologies
Used to:
- Deliver personalized advertising
- Measure campaign performance
- Support retargeting
- Improve advertising relevance
These technologies may be deployed by us and by third-party providers.
For more information, please review our Cookie Policy.
6. HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information to trusted third parties for legitimate business purposes.
These may include:
Service Providers
Including:
- Ecommerce infrastructure providers
- Payment processors
- Fraud prevention tools
- Shipping providers
- Analytics vendors
- Marketing providers
- Customer communication tools
Advertising Partners
Including:
- Meta
- Advertising networks
- Remarketing providers
For advertising measurement, audience targeting, attribution, and related activities.
Legal Disclosures
Where required to:
- Comply with law
- Respond to legal process
- Protect rights
- Investigate fraud
- Enforce agreements
Business Transactions
In connection with:
- Mergers
- Acquisitions
- Restructuring
- Financing
- Sale of assets
Professional Advisors
Including:
- Legal counsel
- Accountants
- Auditors
- Insurers
7. PAYMENT INFORMATION
Payment transactions are processed through authorized third-party payment processors.
LUMEN ANGELS does not directly store complete payment card details.
Payment providers process billing information in accordance with their own privacy and security practices.
8. MARKETING COMMUNICATIONS
If you opt in, we may send promotional communications regarding:
- Product launches
- Campaigns
- Updates
- Exclusive releases
- Brand announcements
Marketing communications may be delivered through providers such as Omnisend.
You may unsubscribe at any time using the unsubscribe functionality provided in communications.
Transactional communications related to purchases are not marketing opt-outs.
9. DATA RETENTION
We retain personal information for as long as reasonably necessary to:
- Fulfill transactions
- Maintain records
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
- Detect fraud
- Support operational needs
Retention periods may vary depending on legal, accounting, tax, security, or business requirements.
10. DATA SECURITY
We implement commercially reasonable administrative, technical, and organizational safeguards designed to protect personal information.
However, no transmission method, digital platform, or storage environment is completely secure.
Accordingly:
We cannot guarantee absolute security.
You provide information at your own risk.
11. CHILDREN’S PRIVACY
The Services are not intended for children under thirteen (13), and we do not knowingly collect personal information from children.
Use of the Services is limited to individuals who meet the eligibility requirements set forth in our Terms & Conditions.
If we become aware of unauthorized collection involving minors, we may delete such information.
12. THIRD-PARTY WEBSITES
The Services may link to third-party websites or platforms.
We are not responsible for:
- Privacy practices
- Content
- Security
- Policies
- Services of third parties
Use of third-party platforms is governed by their own policies.
13. CALIFORNIA PRIVACY RIGHTS
California residents may have rights under applicable privacy laws, including the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).
Subject to applicable exceptions, California residents may request:
Right to Know
Information about:
- Categories collected
- Sources
- Purposes
- Disclosures
- Categories of recipients
Right to Delete
Deletion of eligible personal information.
Right to Correct
Correction of inaccurate personal information.
Right to Limit Certain Sensitive Information
Where applicable under law.
Right to Opt Out of Sale / Sharing
Where applicable for cross-context behavioral advertising.
Right to Non-Discrimination
You will not be discriminated against for exercising applicable rights.
14. SALE / SHARING DISCLOSURES
Certain advertising and analytics activities may be considered “sharing” under California law.
These may involve identifiers and browsing data being used for advertising or measurement purposes.
California residents may exercise applicable opt-out rights through available privacy controls.
15. EXERCISING PRIVACY RIGHTS
To submit privacy-related requests, contact:
support@lumenangels.com
We may require verification before processing requests.
Authorized agents may be required to provide additional proof of authority.
16. DO NOT TRACK
Some browsers transmit “Do Not Track” signals.
Because there is no universally accepted technical standard, our Services may not currently respond to such signals consistently.
17. CHANGES TO THIS POLICY
We may update this Policy from time to time.
Changes become effective upon posting unless otherwise stated.
Continued use of the Services constitutes acceptance of updated terms.
18. CONTACT
Privacy inquiries may be directed to:
LUMEN ANGELS LLC
support@lumenangels.com