LUMEN ANGELS LLC
Last Updated: October 23, 2026
This Returns & Exchanges Policy (“Policy”) governs all returns, exchanges, refunds, damaged item claims, and related disputes for products purchased from LUMEN ANGELS (“LUMEN ANGELS,” “we,” “us,” or “our”) through https://lumenangels.com or any authorized digital sales channel (collectively, the “Services”).
This Policy forms part of and is incorporated into our Terms & Conditions. By placing an order, you acknowledge that you have read, understood, and agreed to this Policy.
RETURN & EXCHANGE WINDOW
Eligible return or exchange requests must be submitted within fourteen (14) calendar days of confirmed delivery.
Requests submitted after this timeframe will not be accepted, except where required by applicable law.
ELIGIBILITY REQUIREMENTS
To qualify for a return or exchange, all of the following conditions must be satisfied:
- The request is submitted within the permitted return window
- The item is unused, unworn, unwashed, and unaltered
- All original tags remain attached
- The item is returned in its original packaging, including any dust bags, polybags, inserts, labels, instructions, or accessories, where applicable
- The item shows no signs of wear, damage, staining, odor, laundering, cosmetic transfer, or misuse
- Proof of purchase is provided
Returned merchandise that fails inspection or does not meet these conditions may be rejected and returned to the customer at the customer’s expense.
NON-RETURNABLE / FINAL SALE ITEMS
The following items are final sale and not eligible for return, exchange, or refund, except where required by applicable law:
- Products marked Final Sale
- Pre-order items
- Made-to-order items
- Gift cards
- Items returned without original tags or required packaging
- Items returned in worn, damaged, altered, or otherwise non-compliant condition
Please note that fit preferences, sizing dissatisfaction, subjective expectations, or change-of-mind purchases do not constitute product defects.
RETURN AUTHORIZATION PROCESS
All returns and exchanges require prior written authorization.
To request a return or exchange, please contact support@lumenangels.com and include:
- Your order number
- The item(s) being returned or exchanged
- Reason for the request
Unauthorized returns will not be accepted.
Once approved, return instructions and a prepaid FedEx return shipping label will be provided.
Approved returns must be dropped off at a FedEx location within seven (7) calendar days of authorization.
RETURNS
For approved non-defective returns:
- LUMEN ANGELS will provide a prepaid return shipping label for customer convenience
- A flat $15.00 USD return shipping fee will be deducted from the approved refund amount
- Returns are limited to two (2) approved return requests per original order
Original shipping charges are non-refundable.
If a return request exceeds the permitted return limit, it may be denied at our discretion.
If an approved return relates to an incorrect or defective item caused by our error, return shipping costs will be covered by LUMEN ANGELS.
EXCHANGES
Eligible exchanges may be requested within fourteen (14) calendar days of confirmed delivery, subject to product availability and compliance with this Policy.
All exchange merchandise must meet the same eligibility conditions outlined above.
Exchanges are limited to one (1) approved exchange request per original order.
Exchange availability cannot be guaranteed and is subject to inventory availability at the time returned merchandise is received, inspected, and approved.
If a requested exchange item is unavailable, an eligible refund may be issued instead.
Requests exceeding the permitted exchange limit may be denied at our discretion.
REFUNDS
Approved refunds are issued only to the original payment method used at checkout.
Refunds are processed within approximately 10–14 business days following receipt, inspection, and approval of the returned item.
Financial institutions may require additional time to reflect the refund.
The following are non-refundable unless otherwise required by law:
- Original shipping charges
- Expedited shipping fees (FedEx 2Day and FedEx Overnight)
- Route Package Protection fees
- Gift card purchases
- Any non-compliant or rejected returns
LUMEN ANGELS does not offer cash refunds, account credits, or store credit unless expressly stated.
PRE-ORDER & MADE-TO-ORDER ITEMS
Pre-order and made-to-order items are produced or allocated specifically for fulfillment and are considered final sale.
These items are not eligible for cancellation, return, exchange, or refund.
Estimated fulfillment timelines, where applicable, are provided on the relevant product page and are subject to change.
DOMESTIC SHIPPING ONLY
At this time, LUMEN ANGELS ships exclusively within the United States.
International shipping is not currently available.
LOST, STOLEN, OR DAMAGED SHIPMENTS IN TRANSIT
LUMEN ANGELS offers Route Package Protection at checkout for optional shipment protection.
If Route protection is purchased, eligible claims for lost, stolen, or damaged shipments must be submitted directly through Route in accordance with their terms and claims process.
If Route protection is not selected at checkout:
Orders ship at the customer’s risk
LUMEN ANGELS is not responsible for lost, stolen, delayed, or carrier-confirmed delivered shipments
Carrier delivery confirmation, tracking records, timestamps, and delivery scan records constitute conclusive proof of delivery.
SIGNATURE CONFIRMATION
For security purposes, signature confirmation is required for orders exceeding $500 USD.
Signature confirmation may also be applied to other shipments based on destination, order value, carrier requirements, or other delivery-related risk factors at our discretion.
ORDER SECURITY & SHIPPING ADDRESS POLICY
For fraud prevention and order security purposes, shipping addresses cannot be modified once an order has been placed.
The shipping address provided at checkout should match the billing address associated with the payment method used for the transaction.
Please review all shipping and billing details carefully prior to completing your purchase.
NON-DEFECTIVE ITEMS
Products that conform to their product description, published imagery, material composition, sizing information, and disclosed specifications are not considered defective.
The following do not constitute defects:
- Personal fit preference
- Sizing expectations
- Subjective expectations regarding color, texture, structure, or appearance
- Failure to review product details, size guidance, or care instructions
- Natural variation in garment finishing, fabrication, or construction
PAYMENT DISPUTES / CHARGEBACKS
By completing a purchase, you acknowledge that:
This Policy was disclosed prior to checkout
You agree to all timelines, return requirements, shipping risk allocations, and final sale terms
LUMEN ANGELS provides a reasonable and clearly documented customer support and return process
Failure to follow this Policy does not constitute valid grounds for initiating a payment dispute or chargeback.
Where a return or exchange is permitted, compliance with this Policy constitutes the sole and exclusive remedy.
FRAUD, ABUSE, & DISPUTE MISUSE
LUMEN ANGELS reserves the right to refuse returns, reject claims, restrict accounts, dispute chargebacks, cancel orders, or refuse future transactions where we reasonably determine:
- Abuse of return or exchange privileges
- Excessive dispute activity
- Fraudulent claims
- False non-delivery claims
- Attempted circumvention of published policies
- Return of worn, altered, or substituted merchandise
- Misuse of payment dispute systems
POLICY UPDATES
LUMEN ANGELS reserves the right to modify or update this Policy at any time without prior notice.
Changes become effective immediately upon posting to our website.
Continued use of our Services constitutes acceptance of the revised Policy.
For any further questions, please contact us at support@lumenangels.com.